Resident services
Your home, managed online.
Tenant Access is the KJH resident portal. Pay rent, request maintenance, sign documents and message management from your phone or computer.
Tenant Access
Everything you can do in the portal.
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Pay rent online
Pay by debit or credit card, or by ACH bank transfer from your checking account.
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Set up autopay
Schedule automatic payments so rent is paid on time every month.
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Sign documents electronically
Review and sign your lease, renewals and notices from any device.
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Request maintenance
Submit requests with photos and follow each one from open to complete.
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Upload renters insurance
Keep your current policy on file and see when it needs renewing.
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Message management
Send and receive messages with the management team in one thread.
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View payment history
See every payment, receipt and balance in one place.
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Access your documents
Download your lease, signed forms and other documents at any time.
Paying rent
Three simple ways to pay.
All payments are made online through Tenant Access, and every payment is recorded in your payment history with a receipt.
Pay rent nowDebit or credit card
Pay instantly with a major debit or credit card. Useful when you need a payment to post right away.
ACH bank transfer
Pay directly from your checking account. Bank transfers can take a few business days to settle, so plan ahead of your due date.
Autopay
Save a payment method and schedule automatic monthly payments. You can change or turn off autopay at any time.
Maintenance
Report it once, and follow it to done.
Submit maintenance requests in Tenant Access. Add a clear description and photos, tell us about pets or access instructions, and track progress as the work is scheduled and completed.
Submit a requestIn an emergency, call 911 first.
For fire, smoke, the smell of gas, a carbon monoxide alarm, or any threat to life or safety, leave the area and call 911. If you smell gas, also call your gas utility from outside the building.
When everyone is safe, submit an emergency maintenance request in Tenant Access so management is notified right away.
What counts as urgent?
Examples include an active water leak or flooding, no heat in cold weather, no water, a sewer backup, a power loss affecting the unit, or a door or window that will not lock. Mark these requests as emergencies.
Tips for a faster fix
Include photos, the exact location, when it started and whether it is getting worse. Let us know about pets and the best way to access your home.
Renters insurance
Protect your belongings.
Residents are required to carry renters insurance as described in their lease. The building's insurance does not cover your personal property or your liability.
- Upload your policyAdd your declarations page under Insurance in Tenant Access.
- Keep it currentTenant Access shows your policy status. Upload the new policy each time it renews.
Install on your phone
Add Tenant Access to your home screen.
Tenant Access works like an app. Install it once and open it with a tap, with no app store download required.
iPhone and iPad (Safari)
- Open tenantpay.kjhre.com in Safari.
- Tap the Share button at the bottom or top of the screen.
- Scroll down and tap Add to Home Screen.
- Tap Add. The KJH icon appears on your home screen.
Android (Chrome)
- Open tenantpay.kjhre.com in Chrome.
- Tap the menu in the top corner.
- Tap Install app or Add to Home screen.
- Confirm. Tenant Access opens full screen from your home screen.
Resident FAQ
Common questions.
Cannot find your answer? Send a message in Tenant Access and the management team will get back to you.
How do I get my Tenant Access login?
When your lease is set up, management sends an invitation to the email address on your lease. Follow the link to create your password. If you cannot find it, check your spam folder, then use Forgot password on the sign in page or contact management.
What payment methods can I use?
You can pay by debit or credit card, or by ACH bank transfer from a checking account. You will see the full payment details before you confirm.
How do I set up autopay?
Sign in, open Payments and choose to turn on autopay. Autopay charges your saved payment method on the schedule you choose. You can change or cancel it at any time before the next scheduled payment.
When is rent due?
Your due date and any grace period are stated in your lease. Tenant Access shows your current balance and upcoming charges, and you can pay early at any time.
Is my payment information secure?
Yes. Payments are processed through a secure, PCI compliant payment processor over an encrypted connection. Full card and bank account numbers are not stored on our servers.
How do I submit a maintenance request?
Sign in, choose Maintenance, describe the issue and attach photos if you can. You will be able to follow the status of your request and message management about it. For emergencies, see the guidance above first.
Can I sign my lease and renewals online?
Yes. When a document is ready for your signature you will receive an email, and it will appear in Tenant Access. You can review it and sign electronically from any device, and download a signed copy afterward.
Do I need renters insurance?
Residents are required to carry renters insurance as described in their lease. Upload a copy of your policy declarations page in Tenant Access, and upload the new one each time you renew.
Who do I contact with a question about my account?
Use Messages in Tenant Access. Messages go straight to the management team and stay attached to your account, so there is a clear record. If you cannot sign in, email [email protected].
Sign in to Tenant Access
Residents and property management staff sign in at the same secure page.